Secure Exam Browser/Exam Portal Download
Be sure that students download the secure browser from our Securing Your Exam page.
Be sure that students have completely downloaded BOTH step 1 and step 2.
- Step 1: Secure Exam Browser Download
- Step 2: Exam Portal Download
Often students will perform this download days or weeks before the exam date, so they may accidentally open the exam portal launch if they are not following the instructions closely from the web page. If a student is stuck at the login page, they will need to perform a hard reset of their device. A hard reset is holding down the power button, until the machine fully powers down. Students must be informed that clicking on the shutdown pop-up will not close out of the Secure Exam Browser (SEB), and they should ignore any pop-ups and just continue to hold the power button.
When they have fully powered off, they can power back on. If upon their starting of the computer they see a page regarding the SEB they can go to the banner at the top of the screen, choose SAFE EXAM BROWSER, click QUIT and this should restore the computer out of the SEB functions.
If at the beginning of the exam, the student receives an error reading that they have not “configured” SEB, this means they have not downloaded step 2, and should be directed to complete that step. Once they have downloaded step 2, they should be able to begin their log in to the exam and begin.